Return Policy

Defective Product Return Policy

At Flood Barrier Pros, we stand behind the quality of our products. If you receive a defective product or a product damaged in transit, we will replace it or provide a full refund. All defective or damaged products must be reported within 30 days of delivery.

Eligibility for Returns

• Products that arrived defective or damaged
• Products damaged during transit
• Manufacturing defects discovered within 30 days of delivery
• Missing components or incorrect parts
• Products that do not meet advertised specifications

Note: We do not accept returns on non-defective products. All sales on properly functioning products are final.

How to Return

1. Contact us at Dylan@rubiconflood.com or call +1-239-810-8761 to initiate a return
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Pack the item securely in its original packaging
5. Ship the item using the provided return label or approved carrier

Return Shipping

All return shipping costs are covered by Flood Barrier Pros for defective items or items damaged in transit. We provide a prepaid return label upon approval of your return claim. Custom orders that are defective will have return shipping covered.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please allow 2-3 additional business days for the refund to appear in your account depending on your financial institution.

All Sales Final on Non-Defective Products

We do not accept returns on properly functioning, non-defective products. All sales are final. This includes:

• Products that are in working condition as advertised
• Products that have been installed or used
• Change of mind or buyer's remorse returns
• Size exchanges on functioning products
• Custom or bespoke products (unless defective)
• Products that have been modified or altered by the customer

Exchanges for Defective Items

For defective products, we offer exchanges for the same or similar product within the 30-day window. Replacement items are subject to availability. If a replacement is not available, we will provide a full refund.

Warranty Information

Our flood barrier systems come with a manufacturer's warranty covering defects in materials and workmanship. Warranty claims should be directed to our customer service team at +1-239-810-8761 or Dylan@rubiconflood.com.

Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our customer service team:

Questions?

Our customer service team is here to help. If you have any questions about our return policy or need assistance, please don't hesitate to reach out to us.